Refund and Returns Policy

🔹 Overview

At Atlas Pro Services AN, we specialize in providing digital products — toolkits, frameworks, templates, and automation files — designed to deliver immediate value to professionals. Because our products are digital and accessible instantly after purchase, we do not accept physical returns. However, we want our customers to feel secure and confident in every purchase, so we have outlined a transparent refund policy below.

🔹 Eligibility for Refunds

We offer refunds in the following cases:

  1. Duplicate Purchase — If you accidentally purchased the same product more than once, we will refund the duplicate transaction.
  2. File Access Issues — If you experience technical problems accessing or downloading your files, and our support team cannot resolve the issue within 7 business days.
  3. Defective or Incomplete Files — If the product file is corrupted, missing critical elements, or does not match the description provided on our website.

🔹 Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind — Once downloaded, we cannot issue refunds simply because you no longer want the product.
  • Compatibility Issues — Please ensure you have the necessary software (e.g., Microsoft Office, Notion, Canva, Zapier, etc.) to open and use the files.
  • Improper Use — Refunds cannot be given if products are misused, altered, or shared in violation of our licensing terms.

🔹 Requesting a Refund

To request a refund, please contact our support team within 14 days of purchase. Include the following details in your request:

  • Order number
  • Product name
  • Reason for refund request
  • Screenshots or error messages (if applicable)

Our team will review your request and respond within 3–5 business days.

🔹 Delivery of Refunds

  • Approved refunds will be processed via the original payment method.
  • Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

🔹 Exchanges & Credits

Instead of a refund, we may also offer:

  • Product Replacement — If a file is defective, we will provide a corrected version at no additional cost.
  • Store Credit — In some cases, we may issue credit equal to your purchase amount to be used on any future product.